Shipping policy
Shipping Rates
- Within the UAE: We offer a fixed shipping rate of AED 25 for all orders.
- Outside the UAE: If you are placing an order from outside the UAE, please contact us at info@nasab.ae to arrange shipping and receive a shipping quote.
Shipping Times
- Domestic Shipping (Within the UAE): Orders are typically processed within 1-2 business days and delivery usually takes 3-5 business days.
- International Shipping: Shipping times vary depending on the destination and the shipping method chosen. We will provide estimated delivery times when you contact us for a shipping quote.
Order Processing
- Orders are processed and shipped during business hours (Monday to Friday, excluding public holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Delays
- While we strive to deliver your order within the estimated timeframes, delays may occur due to unforeseen circumstances such as customs clearance, carrier delays, or other factors beyond our control. We appreciate your understanding and patience in these situations.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us at info@nasab.ae with your order number and details of the issue. We will work with the carrier to resolve the problem and ensure you receive your order.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Nasab
Email: info@nasab.ae
Phone: +971568888152